Retail Team Leader: Motivate Teams, Elevate Service

Tennessee Farmers Cooperative Inc; Haslucks Green; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Employee Discounts

30 Days Annual Leave

Health and Wellbeing Programmes

Full Training and Accredited Developm­

Enhanced Maternity, Paternity and and

Job summary

OurCoop seeks a Team Leader to support managers, coach the team and drive sales in a busy store. You will lead by example, coordinate shifts and ensure excellent customer service, with shift patterns including evenings and weekends.

You will help customers with product knowledge, handle complaints professionally, and promote our employee discounts, annual leave, health and wellbeing programmes, and training opportunities.

Qualifications

• Customer-focused and deliver excellent store experiences.
• Naturally able to listen, interact and communicate with customers and team members.
• Enthusiastic and resilient to support colleagues during demanding times.
• Confident with a friendly and approachable nature.

Responsibilities

• Support managers and coach the team, providing guidance and development.
• Coordinate work assignments and shifts to ensure smooth store operations.
• Drive sales and help the store attain targets.
• Deliver fantastic store experiences and assist customers with product questions.
• Take ownership of customer complaints and resolve issues professionally.

Skills

Customer focus

Team leadership

Communication

Problem solving

Job description

OurCoop seeks a Team Leader to support managers, coach the team and drive sales in a busy store. You will lead by example, coordinate shifts and ensure excellent customer service, with shift patterns including evenings and weekends.

You will help customers with product knowledge, handle complaints professionally, and promote our employee discounts, annual leave, health and wellbeing programmes, and training opportunities.