Retail Team Leader: Inspire Teams & Elevate Service

WHSmith Travel; Sutton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Salary included in benefits

Pension scheme

Cycle to work scheme

Paid annual leave

Employee discounts

Deals with retail partners

Employee Assistance Programme

Job summary

WHSmith Travel is seeking a Team Leader in Sutton to guide and inspire our store team, delivering exceptional customer service while achieving business objectives.

You will lead by example on the shop floor, drive performance against KPIs, and foster a culture of learning, support and recognition among colleagues. The role includes flexible coverage across nearby stores and a commitment to safe, legal operations.

Qualifications

• Current/recent retail leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
• Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
• Flexibility of approach that will allow you to support other stores in the area when needed.
• Ability to build strong relationships and communicate clearly and effectively.
• Experience of supporting employee training and development, and motivating teams to deliver their best.

Responsibilities

• Lead and inspire your team to provide exceptional customer service and meet business objectives.
• Create a culture of learning, support and recognition for personal development.
• Support colleagues in an environment where everyone feels valued and welcome.
• Create a sense of pride in the store to ensure safe and legal operations.

Skills

Retail leadership

Team motivation

KPI tracking

Customer service

Store operations

Job description

WHSmith Travel is seeking a Team Leader in Sutton to guide and inspire our store team, delivering exceptional customer service while achieving business objectives.

You will lead by example on the shop floor, drive performance against KPIs, and foster a culture of learning, support and recognition among colleagues. The role includes flexible coverage across nearby stores and a commitment to safe, legal operations.