Team Leader - M&S St Thomas'

WHSmith Travel; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Salary

Pension scheme

Cycle to work scheme

Paid annual leave

Employee discounts

Deals from retail partners

Job summary

WHSmith Travel in London seeks a Team Leader to guide a store team, deliver exceptional customer service and help achieve business objectives. You’ll create a learning culture, support colleagues and develop product knowledge while ensuring a welcoming environment.

You will lead from the front on the shop floor, empower your team, and coordinate coverage across stores when needed, while maintaining safety and compliance. WHSmith Travel values inclusive, proactive leadership.

Qualifications

• Leadership experience in retail or similar roles.
• Experience meeting KPIs, including ATV.
• Ability to lead from the front and on the shop floor.
• Proven ability to develop colleagues and deliver training.

Responsibilities

• Lead and inspire the team to deliver exceptional customer service.
• Align team activities with the Trading plan and store targets.
• Support employee training and development.
• Build strong relationships and communicate clearly within the team.
• Provide leadership across the store to ensure safety and legal compliance.

Skills

Leadership experience

Customer service

Communication

Flexibility

Job description

Westminster Bridge Rd, London SE1 7EH, UK

Job Description

Posted Wednesday 26 August 2026 at 00:00

As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.

What being a Team Leader is all about?

• Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
• Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
• Supporting our colleagues in an environment where everyone feels valued and welcome.
• Creating a sense of pride within the store to ensure we are operating safely and legally.

What our Store Leadership Team would love to see:

• Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
• Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
• Flexibility of approach that will allow you to support other stores in the area when needed.
• Ability to build strong relationships and communicate clearly and effectively.
• Experience of supporting employee training and development, and motivating teams to deliver their best.

How we reward our teams:

We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

About us:

WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.

Westminster Bridge Rd, London SE1 7EH, UK