Retail Team Leader: Inspire Teams, Drive Sales

Mountain Warehouse; Gretna; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Monthly Bonus

Colleague Discount 50%

28 days annual leave

Employee Assistance Programme

Hardship Scheme

Referral Incentive

Pension scheme

Length of service awards

Job summary

Mountain Warehouse in Gretna is seeking a confident, results-driven retail leader to drive exceptional customer service and strong operational standards. You will motivate teams, coach and develop staff, and ensure every shift runs smoothly with up-to-date product knowledge and energetic visual merchandising.

You will oversee shop-floor presentation, opening/closing duties, health and safety, and customer experiences, while building a welcoming local presence and representing the Mountain

Qualifications

• Experience leading retail teams and delivering exceptional customer service.
• Proven ability to coach, train and mentor staff.
• Strong communication and interpersonal skills.
• Knowledge of visual merchandising and stock control practices.
• Proactive, results-driven with a flexible, team-first attitude.

Responsibilities

• Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Drive continuous growth by coaching, training, and mentoring your team.
• Keep your team informed and engaged through clear, open communication.
• Empower your team with up-to-date product knowledge to meet customer needs confidently.
• Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
• Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
• Motivate your team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and suggest strategies for their development.
• Set the standard for exceptional customer service and ensure it’s delivered consistently.
• Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

Skills

Leadership

Team coaching

Customer service

Visual merchandising

Stock control

Communication

Job description

Mountain Warehouse in Gretna is seeking a confident, results-driven retail leader to drive exceptional customer service and strong operational standards. You will motivate teams, coach and develop staff, and ensure every shift runs smoothly with up-to-date product knowledge and energetic visual merchandising.

You will oversee shop-floor presentation, opening/closing duties, health and safety, and customer experiences, while building a welcoming local presence and representing the Mountain