Retail Team Leader: Inspire, Coach & Drive Sales

Mountain Group; Dumfries; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Monthly bonus

Colleague discount

28 days annual leave

Employee support programme

Referral incentives

Pension scheme

Job summary

Mountain Warehouse in Dumfries is seeking a confident Team Leader to guide a retail team in a fast-paced store, delivering exceptional customer service and a vibrant shopping experience. You’ll drive visual merchandising, maintain stock presentation, and uphold operational standards to meet targets.

You will coach and motivate colleagues, ensure clear communication, and lead by example in customer care. The role is 20 hours per week with overtime to cover annual leave, peak periods and sickness.

Qualifications

• Proven experience leading a retail team.
• Strong customer service orientation and coaching ability.
• Ability to communicate clearly and provide feedback.

Responsibilities

• Foster a collaborative team environment and coach staff.
• Drive visual merchandising and stock presentation to meet brand standards.
• Oversee opening and closing duties and daily store operations.
• Maintain health, safety and customer service excellence.

Skills

Retail leadership

Team motivation

Visual merchandising

Communication skills

Problem solving

Job description

Mountain Warehouse in Dumfries is seeking a confident Team Leader to guide a retail team in a fast-paced store, delivering exceptional customer service and a vibrant shopping experience. You’ll drive visual merchandising, maintain stock presentation, and uphold operational standards to meet targets.

You will coach and motivate colleagues, ensure clear communication, and lead by example in customer care. The role is 20 hours per week with overtime to cover annual leave, peak periods and sickness.