Retail Team Leader: Inspire Growth & Service

Mountain Group; Poole; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Monthly bonus scheme

Staff discount 50%

28 days annual leave (incl. Bank Hols)

Employee Assistance Programme and Hard

Colleague referral incentive

Pension scheme

Stable environment

Length of service awards

Job summary

Mountain Warehouse is seeking a proactive Team Leader in Poole to guide a retail team to deliver exceptional customer service and outstanding store standards. You will drive sales, coach staff, and lead visual merchandising to create a welcoming shopping environment.

The role emphasizes leadership, coaching, and operation excellence, with a focus on safety, teamwork, and community engagement. Join a dynamic team dedicated to delivering great experiences for customers and colleagues alike.

Qualifications

• Experience leading retail teams and driving performance.
• Strong communication and coaching skills.
• Knowledge of visual merchandising principles and store presentation.

Responsibilities

• Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Drive continuous growth by coaching, training, and mentoring your team.
• Keep your team informed and engaged through clear, open communication.
• Empower your team with up-to-date product knowledge to meet customer needs confidently.
• Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
• Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
• Motivate your team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and suggest strategies for their development.
• Set the standard for exceptional customer service and ensure it’s delivered consistently.
• Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

Skills

Leadership

Coaching

Communication

Visual merchandising

Retail operations

Job description

Mountain Warehouse is seeking a proactive Team Leader in Poole to guide a retail team to deliver exceptional customer service and outstanding store standards. You will drive sales, coach staff, and lead visual merchandising to create a welcoming shopping environment.

The role emphasizes leadership, coaching, and operation excellence, with a focus on safety, teamwork, and community engagement. Join a dynamic team dedicated to delivering great experiences for customers and colleagues alike.