Retail Team Leader – Inspire, Coach & Drive Sales

Mountain Warehouse; Bridgend; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Monthly bonus

Colleague discount 50%

Uniform allowance

28 days annual leave

Employee assistance programme

Colleague hardship scheme

Referral incentive

Pension scheme

Length of service awards

Job summary

Mountain Warehouse in Bridgend is seeking a confident Team Leader to guide our retail team, delivering exceptional customer service and a vibrant shopping environment through strong coaching and product knowledge.

You will work across day, evening and weekend shifts, ensuring shop floor standards, stock presentation and engaging visual merchandising, while upholding health and safety for staff and customers.

Qualifications

• Experience leading retail teams with a focus on customer service.
• Strong communication and coaching abilities across shifts.
• Familiar with stock control and visual merchandising standards.

Responsibilities

• Lead and develop the team, coaching and mentoring to achieve goals.
• Maintain high shop floor standards, stock presentation and organisation.
• Oversee opening/closing duties and daily store operations.
• Drive sales, KPIs and deliver outstanding customer experiences.

Skills

Team leadership

Customer service

Communication

Visual merchandising

Stock control

Health & safety

Job description

Mountain Warehouse in Bridgend is seeking a confident Team Leader to guide our retail team, delivering exceptional customer service and a vibrant shopping environment through strong coaching and product knowledge.

You will work across day, evening and weekend shifts, ensuring shop floor standards, stock presentation and engaging visual merchandising, while upholding health and safety for staff and customers.