Retail Team Leader – Elevate Customer Experience

The-White-Company; Ringwood; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

50% discount on products

23 days holiday rising to 25 during a‑

Volunteer Day

Discretionary annual bonus

Perkplace platform discounts

Group Personal Pension

Life assurance after probation

Seasonal events

Job summary

The White Company is seeking a Supervisor to lead on the shop floor, guiding the team to deliver warm, brand-focused customer experiences and strong day-to-day performance. This role bridges frontline execution and people leadership, empowering others to perform with confidence and clarity.

As a progression from delivering results yourself, you will coach, train, and support colleagues, shaping a positive, inclusive team culture while maintaining high standards of service and visual presentation.

Qualifications

• Proven experience in retail or a service-led environment.
• Passionate about people, with ability to inspire through warmth, communication, and example.
• Confident and proactive, with a solution-focused approach to challenges.
• Well organised, efficient, and attentive to detail.
• Motivated to develop leadership and commercial skills.

Responsibilities

• Lead by example in delivering warm, personal, and brand-led customer experiences.
• Support colleagues to build confidence in customer conversations, make product recommendations and drive conversion.
• Use customer feedback and observation to spot risks to service and act quickly.
• Help encourage data capture and relationship-building as part of everyday service.
• Handle customer queries with empathy and professionalism, escalating where appropriate.
• Use your presence on the floor to maintain service standards and ensure customers feel welcomed, supported, and valued.
• Champion brand values on the shop floor, creating an environment where inclusivity, care, and pride in presentation are evident in every interaction.
• Guide and support team members during shifts, setting clear expectations and priorities.
• Provide in-the-moment coaching and feedback to build confidence and capability.
• Support onboarding and training of new starters, reinforcing brand and service standards.
• Contribute to a positive training culture by sharing knowledge and best practice.
• Celebrate successes, identify development opportunities, and help cultivate a positive, inclusive team culture.
• Act as a trusted point of support between the team and management, stepping up when required.

Skills

Retail experience

Customer service

People leadership

Communication

Attention to detail

Tools

POS systems

Job description

The White Company is seeking a Supervisor to lead on the shop floor, guiding the team to deliver warm, brand-focused customer experiences and strong day-to-day performance. This role bridges frontline execution and people leadership, empowering others to perform with confidence and clarity.

As a progression from delivering results yourself, you will coach, train, and support colleagues, shaping a positive, inclusive team culture while maintaining high standards of service and visual presentation.