Retail Shop Floor Leader & Customer Experience Coach

The-White-Company; Exeter; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

50% discount on our products

23 days holiday rising to 25 during  +

Volunteer Day with a charity of your  

Discretionary annual bonus scheme

Perkplace Discounts Platform

Group Personal Pension scheme

Life assurance plan after probation

Social - Christmas party/events

Job summary

The White Company is seeking a Supervisor to provide visible leadership on the shop floor, guiding the team to deliver exceptional customer experiences and strong day-to-day performance. This role advances from personal results to helping others perform consistently, building confidence in people leadership and decision-making.

You will lead by example in customer interactions, coach colleagues to build confidence, and champion brand values to create an inclusive, well-presented environment.

Qualifications

• Experience in retail or a service-led environment with exposure to guiding others.
• Ability to translate priorities into actionable coaching and customer service excellence.
• Proactive, well-organised, and capable of handling busy trading periods.

Responsibilities

• Lead by example to deliver warm, personal, and brand-led customer experiences.
• Support and coach colleagues, driving product recommendations and conversion.
• Balance tasks with maintaining high service standards on the shop floor.
• Escalate issues clearly to store management and contribute to action plans.
• Champion inclusivity and brand values in daily interactions.

Skills

People leadership

Customer service

Communication

Brand experience

Coaching

Problem solving

Attention to detail

Job description

The White Company is seeking a Supervisor to provide visible leadership on the shop floor, guiding the team to deliver exceptional customer experiences and strong day-to-day performance. This role advances from personal results to helping others perform consistently, building confidence in people leadership and decision-making.

You will lead by example in customer interactions, coach colleagues to build confidence, and champion brand values to create an inclusive, well-presented environment.