Retail Team Leader: Customer Focus & Store Ops

Hobbycraft; Reading; Sur place; GBP 18 000 - 22 000; Plein temps

Avantages offerts par ce poste

33 days holiday including bankholidays

40% colleague discount

Cycle2Work scheme

Birthday day off

Pension scheme

Résumé du poste

Hobbycraft in Reading is seeking a Team Leader to support the Store Manager in daily operations and to run the store in their absence. You will lead the team, deliver excellent customer service, and drive sales while upholding brand standards.

You will coach colleagues, coordinate stock, merchandising and safety procedures, ensuring a welcoming and efficient shopping experience. This role is full-time and on-site at Hobbycraft Reading.

Qualifications

• Experience in a retail or similar environment with a track record in leadership.
• Structured approach to coaching and developing colleagues.
• Strong focus on customer service, sales and brand standards.
• Awareness of health and safety regulations and KPIs.

Responsabilités

• Lead by example to drive outstanding customer service and commercial awareness.
• Support Store Manager in day-to-day operations and cover in their absence.
• Coordinate deliveries, Click and Collect and stock checks.
• Ensure security, cash controls and data compliance are maintained.

Connaissances

Team leadership

Customer service

Planning

Brand ambassador

Communication

Time management

Merchandising

Health and safety

KPIs awareness

Cash handling

Keyholding

Description du poste

Hobbycraft in Reading is seeking a Team Leader to support the Store Manager in daily operations and to run the store in their absence. You will lead the team, deliver excellent customer service, and drive sales while upholding brand standards.

You will coach colleagues, coordinate stock, merchandising and safety procedures, ensuring a welcoming and efficient shopping experience. This role is full-time and on-site at Hobbycraft Reading.