Craft Store Team Leader: Inspire Sales & Service

Hobbycraft; Basingstoke; Vor Ort; GBP 28.000 - 30.000; Vollzeit

Benefits dieser Stelle

33 days holiday incl. bank holidays

40% colleague discount

Long service awards

Cycle2Work scheme

Discounted gym membership

Birthday day off

Charity volunteer day

Employee Support Programme

Pension scheme

High street discounts

Zusammenfassung

Hobbycraft in Basingstoke is seeking a Team Leader to support the Store Manager in daily operations and to lead the team in their absence. You will champion exceptional customer service and drive store performance through hands-on leadership.

The role requires a proactive leader with a focus on brand standards, safety, and roster management. The position offers a competitive hourly rate and full-time hours, with benefits outlined by the employer.

Qualifikationen

• Experience in supervising a retail team and delivering excellent customer service.
• Ability to lead by example and coach colleagues.
• Strong planning, organisation and communication skills.

Aufgaben

• Lead by example to drive outstanding customer service and commercial awareness.
• Act as brand ambassador and manage store in the Store Manager’s absence.
• Plan daily trades and ensure the store is ready for trade.
• Coordinate deliveries, Click and Collect, and stockroom operations.
• Ensure compliance with health and safety and data policies.
• Recruit, train and develop colleagues to build a high-performing team.

Kenntnisse

Organisation & planning

Leadership

Customer service

Communication

Commercial awareness

Brand ambassador

Self-motivated

Jobbeschreibung

Hobbycraft in Basingstoke is seeking a Team Leader to support the Store Manager in daily operations and to lead the team in their absence. You will champion exceptional customer service and drive store performance through hands-on leadership.

The role requires a proactive leader with a focus on brand standards, safety, and roster management. The position offers a competitive hourly rate and full-time hours, with benefits outlined by the employer.