Retail Team Leader - Elevate Customer Experience

Hobbycraft; Cardiff; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Holiday allowance

Staff discount

Long service awards

Cycle to work

Gym membership

Birthday day off

Charity day

Employee assistance program

Pension scheme

Staff discounts and perks

Inclusive culture

Social events

Job summary

Hobbycraft is seeking a Team Leader for the Cardiff store to support the Store Manager in daily operations and to run the store in the manager's absence. You will deliver a customer-focused experience, drive sales, and lead a team to uphold Hobbycraft values.

Your role includes opening/closing responsibilities, stock coordination, training new colleagues, and maintaining safety and compliance while delivering outstanding customer service every day.

Qualifications

• Experience in retail or similar environment is required.
• Duty Management experience is advantageous.
• Proven coaching and leadership abilities.
• Strong customer service focus and commercial awareness.

Responsibilities

• Lead by example to drive customer service and commercial awareness.
• Act as brand ambassador and adapt to store changes.
• Plan and prepare the store for the day’s trade.
• Ensure fair treatment of customers and colleagues per policy.
• Coordinate deliveries, Click and Collect and stock handling.
• Assist in store policy compliance and health and safety.
• Communicate daily targets and key messages to the team.
• Host in-store workshops and support Store Manager in daily tasks.
• Support recruitment, onboarding and training of new colleagues.
• Provide coaching and support to colleagues as needed.

Skills

Organisation and planning

Decision making

Interpersonal and communication skills

Excellent customer service

Adaptability

Commercial awareness

Brand ambassador

Self-motivated

Job description

Hobbycraft is seeking a Team Leader for the Cardiff store to support the Store Manager in daily operations and to run the store in the manager's absence. You will deliver a customer-focused experience, drive sales, and lead a team to uphold Hobbycraft values.

Your role includes opening/closing responsibilities, stock coordination, training new colleagues, and maintaining safety and compliance while delivering outstanding customer service every day.