Retail Team Leader — Customer Focus & People Leadership

JOHN LEWIS; Reading; On-site; GBP 26,000 - 34,000; Full time

Job summary

John Lewis in Reading is seeking a Team Manager to lead a busy Waitrose shop, inspiring the team to deliver outstanding Partner-led customer service and drive sales while maintaining store standards.

You will oversee day-to-day operations, manage holidays and absences, and foster a culture of care, pace and productivity, ensuring strong customer satisfaction and adherence to policies.

Qualifications

• Experience of leading a team in a fast-paced, customer-focused environment.
• Ability to build high-performing teams and have regular performance conversations.
• Passion for retail and understanding of market factors impacting the Partnership.

Responsibilities

• Oversee day-to-day shop operations.
• Maximise sales and profit while minimising wastage.
• Ensure high availability and merchandising, compliant store operations.
• Lead and manage the team, organise holidays and absences.
• Create a supportive culture of care, pace and productivity.
• Engage and lead Partners in delivering change across the shop.

Skills

Team leadership

Customer service

Retail knowledge

Communication

Stakeholder management

Job description

John Lewis in Reading is seeking a Team Manager to lead a busy Waitrose shop, inspiring the team to deliver outstanding Partner-led customer service and drive sales while maintaining store standards.

You will oversee day-to-day operations, manage holidays and absences, and foster a culture of care, pace and productivity, ensuring strong customer satisfaction and adherence to policies.