Store Team Manager — Lead Retail & Night Premium

John Lewis Partnership; Billericay; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Night premium

Flexible working

Job summary

John Lewis Partnership in Billericay is recruiting a Team Manager for Waitrose. You will lead and motivate a customer‑facing team to deliver outstanding service, maximise sales and maintain stock availability across seven days.

The role includes late shifts with a night premium and potential flexible working patterns. You’ll oversee shifts, manage holidays and absences, and drive a culture of care and high performance.

Qualifications

• Experience of leading a team in a fast-paced customer-focused environment.
• Ability to build high-performing teams and conduct regular performance conversations.
• Passion for retail and understanding of competitive factors impacting the Partnership.
• Ability to manage workload and communicate with stakeholders clearly.

Responsibilities

• Oversee day-to-day operation of the shop.
• Maximise sales and profit while minimising wastage.
• Maintain high levels of availability and merchandising.
• Ensure a safe, legal and secure store operation.
• Improve customer satisfaction and engagement.
• Lead and inspire the team, managing holidays and absence.
• Foster a culture of care, belonging, pace and productivity.
• Engage Partners in delivering change within the shop.

Skills

Leadership

Team management

Customer service

Communication

Commercial awareness

People management

Job description

John Lewis Partnership in Billericay is recruiting a Team Manager for Waitrose. You will lead and motivate a customer‑facing team to deliver outstanding service, maximise sales and maintain stock availability across seven days.

The role includes late shifts with a night premium and potential flexible working patterns. You’ll oversee shifts, manage holidays and absences, and drive a culture of care and high performance.