Night Shift Team Leader, Grocery & Customer Service

John Lewis Partnership; Dorchester; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

John Lewis Partnership is seeking a Team Leader for Waitrose, to deliver Partner-led service and drive store performance. You’ll support the management team, supervise colleagues, handle online orders and back-of-house tasks while keeping standards high.

You’ll work varied hours between 20:00 and 06:00 on a two-week rota, joining a team that values trust, service and quality. If you're a people-focused leader with retail experience, apply now.

Qualifications

• Experience leading teams in a customer-facing retail environment.
• Understanding of retail operations and commercial performance.
• Strong interpersonal and stakeholder management skills.

Responsibilities

• Support the shop's management team with managerial tasks and coordinate with all areas of the shop to meet customer demand.
• Ensure Partners are operating in a safe and legal manner.
• Fulfill online customer orders ready for delivery to customers' doors.
• Stock replenishment and shelf presentation to keep products in the right place.

Skills

Leadership

Retail knowledge

Customer service

Stakeholder management

Job description

John Lewis Partnership is seeking a Team Leader for Waitrose, to deliver Partner-led service and drive store performance. You’ll support the management team, supervise colleagues, handle online orders and back-of-house tasks while keeping standards high.

You’ll work varied hours between 20:00 and 06:00 on a two-week rota, joining a team that values trust, service and quality. If you're a people-focused leader with retail experience, apply now.