Customer-Driven Retail Team Leader

John Lewis plc; Reading; On-site; GBP 32,000 - 46,000; Full time

Job summary

John Lewis plc, Waitrose Reading, is looking for a Team Manager to lead and motivate a team, delivering outstanding customer service and securing sales and loyalty. The role offers night premium for hours 22:00–06:00 and involves managing holidays, absences, and team performance.

As a member of the John Lewis Partnership, you will foster a caring, productive culture, aim for excellent store availability and compliance, and support changes that keep the business competitive.

Qualifications

• Experience of leading a team in a fast-paced, customer-focused environment.
• Ability to build high-performing teams and hold regular performance conversations.
• Strong retail mindset with understanding of price, value and service.

Responsibilities

• Maximise sales and profit while minimising wastage.
• Maintain high availability and merchandising and ensure secure store operation.
• Improve customer satisfaction and lead the team in delivering change effectively.
• Lead and organise holidays and absences to manage team availability.
• Create a culture of care, belonging, pace and productivity.
• Engage Partners to embed change in the shop.

Skills

Team leadership

Customer service focus

Retail/profit awareness

Effective communication

People management

Job description

John Lewis plc, Waitrose Reading, is looking for a Team Manager to lead and motivate a team, delivering outstanding customer service and securing sales and loyalty. The role offers night premium for hours 22:00–06:00 and involves managing holidays, absences, and team performance.

As a member of the John Lewis Partnership, you will foster a caring, productive culture, aim for excellent store availability and compliance, and support changes that keep the business competitive.