Retail Team Leader: Boost Performance & Customer Experience

Mountain Warehouse; Gretna; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Monthly bonus

Colleague discount 50%

Uniform allowance (twice yearly)

28 days annual leave

Employee Assistance Programme

Colleague Hardship Scheme

Referral incentive

Auto-enrolment pension

Length of service awards

Job summary

Mountain Warehouse is seeking a part-time Team Leader for the Gretna Gateway Outlet. You will guide a retail team to exceed targets while delivering exceptional customer service and maintaining engaging visual merchandising.

Lead daily store operations, ensure stock presentation, and uphold safety standards, all while fostering a supportive team culture and career growth opportunities.

Qualifications

• Passionate about delivering outstanding customer service.
• A confident and reliable motivator, with a talent for inspiring others.
• Experienced in all areas of retail, from stock control to visual merchandising.
• A strong communicator who can engage at all levels and provide constructive feedback.
• Proactive and results-driven, with a track record of setting and achieving goals.
• Approachable, trustworthy, and a natural team player.
• Skilled at problem-solving within company guidelines and policies.

Responsibilities

• Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
• Drive continuous growth by coaching, training, and mentoring your team.
• Keep your team informed and engaged through clear, open communication.
• Empower your team with up-to-date product knowledge to meet customer needs confidently.
• Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
• Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
• Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
• Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
• Motivate your team to meet and exceed sales targets and KPIs.
• Identify growth opportunities for team members and suggest strategies for their development.
• Set the standard for exceptional customer service and ensure it’s delivered consistently.
• Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism.
• Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

Skills

Customer service

Team motivation

Retail experience

Communication

Problem solving

Proactive

Team player

Job description

Mountain Warehouse is seeking a part-time Team Leader for the Gretna Gateway Outlet. You will guide a retail team to exceed targets while delivering exceptional customer service and maintaining engaging visual merchandising.

Lead daily store operations, ensure stock presentation, and uphold safety standards, all while fostering a supportive team culture and career growth opportunities.