Retail Team Leader

Travelex Limited; United Kingdom; On-site; GBP 28,000; Full time

Job summary

An established industry player is seeking a Retail Team Leader to manage a dynamic team within a bustling retail environment. This exciting role involves delivering exceptional customer service while ensuring compliance with regulatory standards. As part of a leading foreign exchange provider, you will have the opportunity to nurture your team and drive performance goals. With flexible working patterns and a comprehensive benefits package, this position offers a rewarding career path for those passionate about leadership and customer engagement. Join a company that values diversity and is committed to simplifying access to international money for customers.

Benefits

Discounted Corporate Insurance Rates

Employee Wellness Programmes

Employee Discounts

Flexible Hours

25 Days Holiday

Monthly Bonus Opportunity

Pension Plan

Qualifications

• Passion for leading dynamic teams and delivering excellent customer service.
• Strong communication skills and a desire to succeed.

Responsibilities

• Manage a team ensuring the best customer experience.
• Engage with customers to process foreign exchange transactions.

Skills

Leadership

Communication

Customer Service

Motivation

Job description

Travelex Aintree, England, United Kingdom

Retail Team Leader

Job Type: Permanent, Full Time

Hours per week: 37.5 hours

Salary: £27,982 per annum + On Target Earnings up to 7.5% of base salary

Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.

Benefits

• A comprehensive voluntary benefits package, which provides discounted corporate rates to a wide range of insurances such as Private Medical, Dental and Critical Illness.
• Employee wellness programmes that offer guidance and tips on all aspects of wellbeing such as physical, mental and financial.
• A wide range of employee discounts provided by Bravo Benefit.
• Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime.
• 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to sell days.
• Opportunity to earn a monthly bonus on top of base salary for hitting targets.
• Pension with a great Pension Provider – Scottish Widows.

As an integral part of ASDA Travel Money, you will be placed on-site in one of our bustling Bureaus situated within an ASDA retail store. Thousands of customers will step foot through the door each day, looking for help and guidance on all aspects of foreign exchange.

What will you be doing?

• Managing a team of Travel Service Partners ensuring each member of the team strives to deliver the best possible customer experience.
• Nurturing and mentoring the team to maintain high levels of customer service.
• Engaging with customers to process all foreign exchange transactions accurately and efficiently.
• Delivering on key performance goals both procedural, operational and customer focused.
• Implementing and driving best legal practice and regulatory standards whilst adhering to Travelex compliance procedures.

What do I need to have?

• A passion for leading dynamic and diverse teams.
• Great communicator and motivator.
• Great customer service matters to you.
• Desire to succeed.

What does the interview process look like?

• Step 1 – Initial screening call.
• Step 2 – Online interview with a Talent Acquisition Partner.
• Step 3 – Bureau visit with the Area Manager.
• Step 4 – Offer or feedback provided.

About Travelex

We are one of the market leading specialist providers of foreign exchange, founded in 1976. Our mission is to simplify our customers’ access to international money.

We are an equal opportunity employer and value diversity at our company.