Retail Team Leader

TN United Kingdom; Leigh; On-site; GBP 27,000 - 33,000; Part time

Job summary

Join a dynamic team at a leading foreign exchange provider, where your leadership and customer service skills will shine. As a Bureau Manager, you'll oversee a team dedicated to delivering exceptional service in a fast-paced environment. With flexible hours, a supportive benefits package, and opportunities for growth, this role is perfect for those looking to make a positive impact. Embrace the chance to develop your career while helping customers navigate their foreign exchange needs. This is your opportunity to thrive in a rewarding and diverse workplace.

Benefits

Discounted Corporate Rates on Insurances

Employee Wellness Programs

Employee Discounts through Bravo Benefit

Flexible Hours

25 Days Holiday (pro-rata)

Pension Scheme with Scottish Widows

Opportunity for Monthly Bonus

Qualifications

• Proven leadership skills to galvanize diverse teams.
• Excellent communication and customer service skills.

Responsibilities

• Manage a team to deliver excellent customer experiences.
• Engage with customers for accurate foreign exchange transactions.

Skills

Leadership Skills

Communication Skills

Customer Service Orientation

Motivational Skills

Job description

Job Type: Permanent, Part Time

Hours per week: 32 hours

Salary: £27,885 per annum + On Target Earnings up to 7.5% of base salary

Working Patterns: This job is suitable for those who are flexible and able to work a variety of shifts between Monday and Sunday. Depending on your team, you will receive a monthly or weekly rota.

A comprehensive voluntary benefits package includes discounted corporate rates on insurances such as Private Medical, Dental, and Critical Illness. It also offers discounted products like Health Checks, Allergy + Intolerance Tests, and other health tests.

Employee wellness programmes provide guidance on physical, mental, and financial wellbeing.

A wide range of employee discounts is available through Bravo Benefit.

Flexible hours and shift patterns to suit various lifestyles, with opportunities for overtime.

25 days holiday (pro-rata), plus bank holidays and the chance to earn more days over time, including the option to sell days.

Opportunity to earn a monthly bonus for hitting targets.

Pension scheme with Scottish Widows.

Exchange your job for a new career with limitless destinations at Travelex.

At Travelex, our success is driven by our dedicated people. We value leadership qualities, the ability to motivate and mentor teams, and a commitment to delivering exceptional customer service. We are looking for a Bureau Manager to join our team.

As part of ASDA Travel Money, you'll work on-site within an ASDA store, serving thousands of customers daily with foreign exchange needs. We aim to be the preferred provider and to offer detailed, concise advice paired with an exceptional customer experience. We need individuals like you to help us achieve this vision.

Responsibilities include:

1. Managing a team of Travel Service Partners to deliver excellent customer experiences.
2. Nurturing and mentoring the team to maintain high service standards.
3. Reviewing customer feedback and service levels to improve processes and outputs.
4. Engaging with customers to process foreign exchange transactions accurately and efficiently.
5. Achieving key performance goals related to procedures, operations, and customer service.
6. Processing daily online FX requests and deliveries with attention to detail.
7. Ensuring compliance with legal, regulatory, and company standards.

Requirements:

• Leadership skills to galvanize and lead diverse teams to meet targets.
• Excellent communication and motivational skills.
• Strong customer service orientation.
• Drive and ambition to succeed and make a positive impact.

Interview process:

1. Initial screening call by Talent Acquisition or Bureau Managers.
2. Online interview with a numerical and accuracy test.
3. Visit to the bureau to meet the Area Manager and see the environment.
4. Job offer if successful; feedback provided if not.

Note: The onboarding includes a reference check. Support is available throughout the process.

About Travelex:

Founded in 1976, Travelex is a leading provider of foreign exchange, with a global network and a trusted brand. Our mission is to simplify access to international money for our customers.

Exciting? We think so! Take the first step and apply now.

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, gender, age, or disability.

Note: Non-passport holders may need a work permit. Please apply via the 'Apply now' button. Do not provide bank or payment details during application. Applications are managed through Eurojobs.com.

Created on 08/05/2025 by TN United Kingdom