Retail Team Leader

TN United Kingdom; Blackburn; On-site; GBP 27,000 - 33,000; Full time

Job summary

An established industry player seeks dedicated individuals to join their team in a dynamic role focused on foreign exchange services. This exciting position offers the opportunity to lead a team, mentor staff, and ensure exceptional customer experiences. With a commitment to operational excellence, the company provides a supportive environment for personal and professional growth. Employees benefit from a comprehensive perks package, including health insurance options and flexible working hours. If you're driven to succeed and make a positive impact, this role is perfect for you.

Benefits

Private Medical Insurance

Dental Insurance

Health Checks

Employee Discounts

Flexible Hours

Shift Patterns

Overtime Opportunities

Monthly Bonus Potential

Pension Scheme

Qualifications

• Passion for leadership and motivating diverse teams.
• Strong communication and relationship-building skills.

Responsibilities

• Manage a team to deliver excellent customer service.
• Mentor and train team members to maintain high standards.
• Engage with customers for foreign exchange transactions.

Skills

Leadership

Communication

Customer Service

Motivation

Job description

Social network you want to login/join with:

Job Details

• Job Type: Permanent, Full Time
• Hours per week: 37.5 hours
• Salary: £27,885 per annum + On Target Earnings up to 7.5% of base salary

Working Patterns: This job is suitable for those who are flexible and able to work various shifts between Monday and Sunday. Rota schedules are provided monthly or weekly depending on your team.

We offer a comprehensive voluntary benefits package, including discounted rates on insurances such as Private Medical, Dental, and Critical Illness, as well as health-related tests like health checks and allergy tests.

Employee wellness programs focus on physical, mental, and financial wellbeing. Additional perks include employee discounts through Bravo Benefit, flexible hours, shift patterns, and opportunities for overtime.

Holiday entitlement is 25 days (pro-rata), plus bank holidays, with options to earn more days over time or sell days. There is also a monthly bonus potential based on performance and a pension scheme with Scottish Widows.

Join Our Team

Exchange your current job for a new career with limitless destinations at Travelex. Our success is driven by dedicated individuals committed to delivering exceptional service and positive customer experiences. We seek natural leaders who can motivate and mentor teams, ensuring operational excellence.

Role Overview

As part of ASDA Travel Money, you'll be on-site at a busy ASDA store, helping thousands of customers with foreign exchange. Our goal is to be the preferred provider by offering detailed advice and outstanding service. We need team members who can help us achieve this vision.

Responsibilities

1. Manage a team of Travel Service Partners to deliver excellent customer service.
2. Mentor and train team members to maintain high service standards.
3. Review customer feedback and service levels to improve processes.
4. Engage with customers for foreign exchange transactions.
5. Achieve performance goals related to procedures, operations, and customer service.
6. Process daily FX requests and deliveries accurately.
7. Ensure compliance with legal and regulatory standards.

Requirements

• Leadership passion with the ability to motivate diverse teams.
• Excellent communication and relationship-building skills.
• Strong customer service orientation.
• Drive and ambition to succeed and make a positive impact.

Interview Process

1. Initial screening call with Talent Acquisition or Bureau Manager.
2. Online interview including a numerical and accuracy test.
3. Visit the bureau to meet the Area Manager and see the environment.
4. Job offer if successful; feedback provided if not.

Note: Successful candidates must pass reference checks. Our team will support you through onboarding.

About Travelex

Founded in 1976, Travelex is a leading provider of foreign exchange, with a global network of stores. Our mission is to simplify access to international money for our customers.

Excited? Take the first step and apply today!

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.