Retail Team Leader

Superdry careers; Brighton; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading fashion retailer as a Retail Team Leader, where you'll be the Brand Lead, delivering exceptional customer experiences and supporting your team to achieve store targets. This role emphasizes leadership, collaboration, and a passion for style, ensuring the store embodies the Superdry brand values.

Benefits

Competitive hourly rate

20 days holiday plus your birthday off

Superdry wardrobe with clothing allowance

Up to 50% staff discount online and in-store

Flexible working patterns

Comprehensive training and development

Pension contributions

Life assurance

Inclusive, diverse work environment

Qualifications

• Experience in retail/sales and store operations.
• Proven leadership and motivational skills.
• Effective communicator and relationship builder.

Responsibilities

• Deliver the ultimate brand experience using local knowledge.
• Support the daily supervision of the team.
• Motivate your team to deliver excellent service.

Skills

Leadership

Communication

Teamwork

Problem-Solving

Job description

Job description

Retail Team Leader... we call you our Brand Leads. As a Brand Lead, you have your own style and are genuine ambassadors for our brand. You are an expert in delivering an exceptional customer brand experience in store. You will support the management team to motivate and lead the associate team to achieve store targets and strive for excellence across all areas.

Main responsibilities

Operations & Service

• Deliver the ultimate brand experience using your local knowledge and sales expertise.
• Become an expert in our style choices and bring these to life for our customers.
• Make informed decisions for our customers, including handling in-store consumer issues.
• Act as a brand ambassador by embodying our behaviours, values, and style.
• Build trust through collaboration and open communication, serving as a positive role model.
• Continuously develop your product knowledge and understanding of the business.
• Ensure the store looks appealing and aligns with the Superdry store look.
• Take ownership of delivering business objectives set by the Store Leader, coaching the team to meet retail standards and service expectations.
• Support compliance tasks such as loss prevention and health and safety.
• Drive a proactive attitude to exceed expectations and motivate the team to do the same.
• Embrace and share the Superdry culture with colleagues.
• Maintain commercial awareness of store KPIs and contribute ideas to improve performance.
• Focus on productivity and making a positive impact each day.
• Be authentic and true to yourself.
• Hold keys for opening and closing the store, including cash handling responsibilities.

People (Responsibilities may vary)

• Support the daily supervision of the team.
• Motivate your team to deliver excellent service.
• Provide clear direction and inspire associates to achieve targets.
• Collaborate with managers to ensure the store is a great place to work.
• Coordinate operational tasks and guide the team effectively.
• Provide timely feedback, recognize success, and address poor performance.

Ideal candidate

• Experience in retail/sales and store operations, ready to advance.
• Passionate about our brand and creating memorable customer experiences.
• Obsessed with style and product knowledge.
• Proven leadership and motivational skills.
• Experience in people management activities.
• Effective communicator and relationship builder.
• Team player with a collaborative approach.
• Organized, purposeful, and confident in owning tasks and goals.
• Positive attitude towards challenges and change.
• Passionate about sharing your enthusiasm and acting as a role model.
• Creative problem-solver.
• Thrives in a fast-paced environment and embraces change.
• Authentic and genuine personality.

Package description

• Competitive hourly rate
• 20 days holiday plus your birthday off
• Superdry wardrobe with clothing allowance
• Up to 50% staff discount online and in-store
• Flexible working patterns, including 4-day weeks for full-time roles (depending on store)
• Comprehensive training and development
• Tailored induction and onboarding
• Pension contributions
• Life assurance
• Inclusive, diverse work environment with sustainable products

About the company

Superdry has been creating world-class products for 15 years. Our mission is to inspire and engage style-conscious consumers while leaving a positive environmental legacy.

We have built a brand that quickly gained market share globally, challenging long-established brands. We are now launching four new collections and are on an exciting journey to reset our brand and return to our design-led roots.

We seek talented individuals to join us on this journey.