Retail Supervisor

Screwfix; Crowborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

Screwfix is seeking a Retail Supervisor for their Crowborough location. In this role, you'll lead a team, ensure excellent customer service, and maintain store standards. The position offers a competitive salary, benefits including 28 days annual leave, and opportunities for ongoing training and development.

Benefits

28 days annual leave, increasing with service

Competitive salary

Company pension scheme with up to 14% contribution

20% discount with Screwfix and B&Q

Discounted healthcare

Ongoing training and development

Qualifications

• Experienced supervisor or duty manager in a fast-paced environment.
• Great at translating customer service into sales.
• Inquisitive and always looking to improve.

Responsibilities

• Lead the team and set an example for customer service.
• Ensure smooth store operations including cash reconciliations and stock management.
• Work collaboratively with the team to maintain store standards.

Skills

Customer Service

Team Leadership

Flexibility

Reliability

Passion for Business

Job description

Screwfix Crowborough, England, United Kingdom

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Screwfix Crowborough, England, United Kingdom

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Overview

You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work-life balance, you’ll be on the right track for a promising career with us!

Working hours:

• Monday - Friday (7am to 8pm)
• Saturday (7am to 6pm)
• Sunday (9am to 4pm)

Key responsibilities

What’s it like to be a Retail Supervisor?

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them.
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliance, and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Required Skills & Experience

You are…

• An experienced supervisor or duty manager used to managing a small team in a fast-paced environment.
• Great at giving amazing customer service, and able to translate that into sales.
• Inquisitive, ever-questioning, and always looking to improve.
• Passionate about our business.
• Friendly, flexible, reliable, honest, and willing to work hard.

What’s in it for you?

• Joining Screwfix means becoming part of a growing team – full of support, opportunities, and fun!
• We offer a competitive salary.
• 28 days annual leave (including Bank Holidays), increasing with length of service up to 33 days.
• An award-winning company pension scheme with up to 14% Kingfisher contribution.
• Life cover.
• 20% discount with Screwfix and B&Q.
• Discounted healthcare.
• Company share save schemes.
• Ongoing training and development to help you be your best.

For more information, please email [e-mail].

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Apply now by uploading your CV and completing your application.

Note: Our hourly rates may include a location allowance, reviewed annually.

We are committed to equal opportunity employment and welcome applicants regardless of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability. If you need support or adjustments to apply, contact us at [e-mail].

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Retail