Outdoor Retail Supervisor – Lead & Delight Customers

GO Outdoors LTD; Blackburn; On-site; GBP 22,000 - 26,000; Full time

Job summary

GO Outdoors in Blackburn is seeking a proactive Shop Supervisor to help run the shop floor, deliver high service standards, and support colleagues across shifts under Store Management.

You will help maintain presentation, assist with daily duties, and promote the company values while encouraging teamwork and excellent customer care.

Join a values-driven team and contribute to a welcoming store environment that helps customers enjoy their outdoor adventures.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Job description

GO Outdoors in Blackburn is seeking a proactive Shop Supervisor to help run the shop floor, deliver high service standards, and support colleagues across shifts under Store Management.

You will help maintain presentation, assist with daily duties, and promote the company values while encouraging teamwork and excellent customer care.

Join a values-driven team and contribute to a welcoming store environment that helps customers enjoy their outdoor adventures.