Retail Team Lead - Customer Service & Store Ops

CJ Lang & Sons Ltd; Ladybank; On-site; GBP 60,000 - 80,000; Part time

Job summary

A family-owned retail and distribution company located in Ladybank is looking for a Supervisor to join their team at SPAR. This role involves delivering exceptional customer service and supporting the Store Manager in daily operations. Responsibilities include supervising staff, ensuring store cleanliness, and managing cash procedures. The ideal candidate should have strong leadership and communication skills, with a focus on customer satisfaction and adherence to company policies and standards.

Qualifications

• Ability to effectively supervise and support team members on shift.
• Strong customer service skills to meet customer needs.
• Excellent communication for interaction with customers and staff.

Responsibilities

• Provide friendly, efficient customer service.
• Responsible for opening and closing the store.
• Supervise and allocate tasks to team members.
• Cash up and balance tills in line with company procedures.
• Promote store image through behaviour and personal presentation.
• Adhere to all Company security measures.

Skills

Ability to lead a team

Excellent customer service

Strong communication skills

Effective delegation skills

Good attention to detail

Job description

A family-owned retail and distribution company located in Ladybank is looking for a Supervisor to join their team at SPAR. This role involves delivering exceptional customer service and supporting the Store Manager in daily operations. Responsibilities include supervising staff, ensuring store cleanliness, and managing cash procedures. The ideal candidate should have strong leadership and communication skills, with a focus on customer satisfaction and adherence to company policies and standards.