Retail Team Lead - Customer Experience & Store Operations

Naylor's Equestrian Llp; Aylesbury; On-site; GBP 21,000 - 27,000; Full time

Job summary

Naylor's Equestrian Llp in Aylesbury is seeking a Supervisor to help run the shop floor and maintain high service standards. You will support colleagues, monitor service levels, and assist with till operations to ensure smooth daily performance.

The role requires supervisory or team-leader experience in busy retail, strong communication, attention to detail, and a keen interest in retail trends and product presentation. You will help deliver great customer experiences and uphold brand values.

Qualifications

• Experience supervising staff in fast-paced retail environments.
• Strong communication and customer service skills.
• High attention to detail and presentation standards.

Responsibilities

• Deliver excellent customer service and resolve queries on the shop floor.
• Monitor service levels and assist with product placement.
• Maintain visual and operational standards on the shop floor.
• Assist with opening/closing, till operations and daily tasks.

Skills

Supervisory experience

Communication skills

Attention to detail

Retail knowledge

Job description

Naylor's Equestrian Llp in Aylesbury is seeking a Supervisor to help run the shop floor and maintain high service standards. You will support colleagues, monitor service levels, and assist with till operations to ensure smooth daily performance.

The role requires supervisory or team-leader experience in busy retail, strong communication, attention to detail, and a keen interest in retail trends and product presentation. You will help deliver great customer experiences and uphold brand values.