Retail Team Lead: Service & Visual Merchandising

Naylor's Equestrian Llp; Swindon; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Incremental Holiday Allowance

Staff Discount

Colleague Bike Discount Scheme

Discounted Gym Membership

Personal development opportunities

Access to Apprenticeships

Job summary

Naylor's Equestrian Llp is seeking a Supervisor to ensure exceptional customer service and store performance. In this role, you will lead your team by example, supporting daily operations and maintaining high standards on the shop floor.

The ideal candidate will have previous supervisory experience in retail, strong communication skills, and a passion for providing excellent service. Naylor's values a diverse work environment and offers numerous benefits, including discounts and developmental

Qualifications

• Previous supervisory or team leader experience in a fast-paced retail or customer-facing environment.
• Strong communication skills to guide and support colleagues.
• Excellent attention to detail with high standards in service and operations.
• Passion for retail with strong product and trend awareness.

Responsibilities

• Deliver excellent customer service and resolve queries.
• Support sales performance through monitoring service levels.
• Maintain strong visual and operational standards on the shop floor.
• Assist with daily operational duties including cashing up.

Skills

Supervisory experience

Strong communication

Attention to detail

Passion for retail

Job description

Naylor's Equestrian Llp is seeking a Supervisor to ensure exceptional customer service and store performance. In this role, you will lead your team by example, supporting daily operations and maintaining high standards on the shop floor.

The ideal candidate will have previous supervisory experience in retail, strong communication skills, and a passion for providing excellent service. Naylor's values a diverse work environment and offers numerous benefits, including discounts and developmental