Store Team Coach Level 3: Customer Experience Leader

Naylor's Equestrian Llp; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Company discount (25% off)

TELUS Health platform access

Health cash plans

Career development courses

Apprenticeships & qualifications

Discounted gym memberships

Employee networks & volunteering

Incremental holiday allowance

Job summary

Naylor's Equestrian Llp is seeking a Coach Level 3 to support store management in day-to-day operations and ensure an outstanding customer experience. The role drives sales through effective merchandising, stock control and team leadership.

You will mentor staff, manage openings, and help deliver service standards that exceed customer expectations while maintaining a positive, compliant work environment within the store in Greater London.

Qualifications

• Experience in a supervisory role or team lead is preferred with comprehensive induction and training.
• Confident in delivering exceptional customer service at all times across diverse customers.
• Experience in visual merchandising and stock control to maximise store performance.

Responsibilities

• Support store management to deliver outstanding customer experiences.
• Key holder responsibilities including opening/closing and cash handling.
• Address customer complaints and inquiries to achieve best outcomes.
• Monitor daily service levels to meet or exceed targets and use KPI data for improvements.
• Assist with product placement using sales data and reports.
• Oversee deliveries and stock handling, minimising loss and maximising profits.
• Uphold company standards, mentor colleagues, and reinforce a positive work environment.
• Disseminate daily briefs and head office communications to the team.
• Lead by example with hands-on leadership and task delegation.
• Support induction and training of new starters and ongoing development of staff.
• Daily tasking and replenishment to keep the sales floor stocked.
• Maintain safe working practices and engage with visuals to enhance merchandising.
• Apply KPIs like Footfall, ATV, USP and Conversion to drive performance.

Skills

Supervisory experience

Customer service excellence

Merchandising knowledge

MS Office

Communication skills

Flexible hours

Tools

Microsoft Office

POS systems

Job description

Naylor's Equestrian Llp is seeking a Coach Level 3 to support store management in day-to-day operations and ensure an outstanding customer experience. The role drives sales through effective merchandising, stock control and team leadership.

You will mentor staff, manage openings, and help deliver service standards that exceed customer expectations while maintaining a positive, compliant work environment within the store in Greater London.