Retail Floor Supervisor: Customer Experience Lead

Naylor's Equestrian Llp; Blackburn; On-site; GBP 21,000 - 27,000; Full time

Job summary

Naylor's Equestrian Llp in Blackburn is seeking a proactive Supervisor to help run the shop floor and uphold our high service standards.

You will support colleagues across shifts, assist with opening/closing, till operations and product placement while maintaining brand presentation and store performance. The role emphasizes strong communication, attention to detail, and a positive leadership approach in a fast-paced retail environment.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills

Supervisory experience

Team leadership

Customer service

Communication skills

Attention to detail

Retail knowledge

Job description

Naylor's Equestrian Llp in Blackburn is seeking a proactive Supervisor to help run the shop floor and uphold our high service standards.

You will support colleagues across shifts, assist with opening/closing, till operations and product placement while maintaining brand presentation and store performance. The role emphasizes strong communication, attention to detail, and a positive leadership approach in a fast-paced retail environment.