Retail Team Lead – Customer Experience & Ops

Finisterre; Greater London; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Birthday day off

Discretionary bonus

Nest pension

Product discount

Wellbeing resources

Job summary

Finisterre in London is seeking an experienced Retail Supervisor for their Covent Garden store. You will support the management team in daily operations, lead the team on floor training, and drive customer experience while ensuring store targets and KPI achievement.

This entry into management focuses on visual merchandising, operations, and community engagement, offering a path to further retail development within the brand.

Qualifications

• Previous experience in a leadership role within a customer focused environment.
• Strong understanding of exceptional customer service.
• Experience working towards targets and KPIs.
• Good knowledge of retail operations and procedures.
• Passion for the sea and brand values, with a drive to protect the planet.

Responsibilities

• Role model for the team, delivering exceptional customer service and on-floor training.
• Assist management with product training and store brand knowledge.
• Create an engaging atmosphere and build relationships with customers and the Finisterre community.
• Manage cash handling and store security, stock control, replenishment, and back-of-house efficiency.
• Support store events and community initiatives to strengthen local presence.

Skills

Leadership

Customer service

Store operations

Communication

Team training

Job description

Finisterre in London is seeking an experienced Retail Supervisor for their Covent Garden store. You will support the management team in daily operations, lead the team on floor training, and drive customer experience while ensuring store targets and KPI achievement.

This entry into management focuses on visual merchandising, operations, and community engagement, offering a path to further retail development within the brand.