Retail Supervisor - Covent Garden

Glassworks London; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

Glassworks London is seeking a Boutique Store Supervisor who will lead a team and help manage store operations. The role requires a minimum of 2 years of retail sales experience and strong organisational skills. The ideal candidate should be able to provide excellent customer service and have a proven track record of hitting KPIs. This is an exciting opportunity to play a key part in the success of a growing fashion retailer with a focus on exceptional style and customer experience.

Qualifications

• Minimum of 2 years retail sales experience.
• Honest, hard-working self-starter with great organisational skills and keen eye for detail.
• Proven ability to deliver excellent customer service and track record of hitting retail KPIs.

Responsibilities

• Support the Boutique Manager in managing team and store operations to achieve sales and customer satisfaction goals.
• Develop team members through positive recognition and performance management.
• Assist with new staff training and onboarding processes.
• Support stock delivery, transfer and maintenance processes.
• Handle supplies orders, banking, and other administrative functions.
• Assist with in-store marketing activities and one-off projects.

Skills

Retail sales experience

Customer service

Organisational skills

Leadership skills

IT skills

Tools

Microsoft Excel

POS system

Barcoding software

Job description

A great place to work.

Founded in London in 2010, Glassworks is a fashion retailer known for its fresh style and exclusive designs. With three London stores, Glassworks focuses on maintaining a strong design aesthetic, a warm stylish atmosphere in store, and strong customer focus while pursuing additional channels for growth.

The Role

The Boutique Store Supervisor will be a positive, energetic, self‑starter with a demonstrable track record of hitting and exceeding retail KPIs. You will report to the Boutique Store Manager and help to lead a team of full and part‑time retail sales assistants. This role is perfect for someone with great natural sales ability who is driven to succeed in retail management and enjoys an environment where no two days are the same. You will be comfortable managing a range of personalities and situations with employees and customers alike and will have previous experience that illustrates this strength. This is a unique and exciting opportunity for an ambitious person to play a core role in driving a growing fashion company to success.

Responsibilities

• Supporting the Boutique Manager with managing the team, store operations (including visual merchandising) and store environment to achieve sales, service, organisation, customer satisfaction and profitability goals and maintain operational standards;
• Working to develop team members by communicating and delivering positive recognition as well as performance management and corrective action as needed;
• Supporting the Boutique Manager with new staff training/onboarding processes;
• Supporting the stock delivery, stock transfer and stock room maintenance processes as needed;
• Supporting the Boutique Manager with supplies orders, banking, and other administrative functions;
• Supporting the Boutique Manager and Head Office with in‑store marketing activity and one‑off projects.

Required Skills

• A minimum of 2 years retail sales experience is essential;
• You must be an honest, hard‑working self‑starter with great organisational skills and a keen eye for detail;
• A proven ability to deliver excellent customer service, natural leadership skills and a track record of hitting retail KPIs;
• IT skills – you will be comfortable using and learning new technologies. This includes Microsoft Excel, a POS system, barcoding software, etc. You will receive training but must be a quick learner in this area and able to sort out basic technology issues independently.