Supervisor

Finisterre; Greater London; Sur place; GBP 27 000 - 36 000; Plein temps

Avantages offerts par ce poste

25 days holiday

Birthday day off

Discretionary bonus

Nest pension

Product discount

Wellbeing resources

Résumé du poste

Finisterre in London is seeking an experienced Retail Supervisor for their Covent Garden store. You will support the management team in daily operations, lead the team on floor training, and drive customer experience while ensuring store targets and KPI achievement.

This entry into management focuses on visual merchandising, operations, and community engagement, offering a path to further retail development within the brand.

Qualifications

• Previous experience in a leadership role within a customer focused environment.
• Strong understanding of exceptional customer service.
• Experience working towards targets and KPIs.
• Good knowledge of retail operations and procedures.
• Passion for the sea and brand values, with a drive to protect the planet.

Responsabilités

• Role model for the team, delivering exceptional customer service and on-floor training.
• Assist management with product training and store brand knowledge.
• Create an engaging atmosphere and build relationships with customers and the Finisterre community.
• Manage cash handling and store security, stock control, replenishment, and back-of-house efficiency.
• Support store events and community initiatives to strengthen local presence.

Connaissances

Leadership

Customer service

Store operations

Communication

Team training

Description du poste

Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition.

Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service. Our retail teams offer amazing opportunities to grow a long-term career with purpose-led brand.

ABOUT THE ROLE

We have an exciting opportunity for an experienced retail Supervisor to join the Finisterre team at our fantastic Covent Garden store.

The role of Supervisor is an entry point into management within our retail development path. Supporting the management team in the day-to-day running of the store, you will take responsibility for key areas in the store which include visual merchandising, operations, commercial perfor mance, community and customer experience. In doing so, you’ll enable the team to meet store targets and KPI’s while being proficient in all aspects of store operations.

KEY RESPONSIBILITIES

Customer Experience

• Be a role model for your team and influence others to deliver exceptional customer service and support team members with continued shop floor training.
• Support the management team to deliver product training ensuring the team is fully versed in all our product point of difference.
• Support others to deliver an inspiring and engaging atmosphere, encouraging others to build relationships with our loyal and new customer base and Finisterre community.
• Use your best judgment in all customer service matters, making appropriate decisions where necessary with a strong customer focus

Operations

• Responsible as required for the open and closure of the store, making sure all store assets and the site are fully secured.
• Accurately follo w cash management procedures and make sure all cash handling is documented and signed for.
• Manage all aspects of stock control, deliveries, transfers, replenishment, and returns - ensuring accuracy and minimal shrinkage.
• Maintain organised and efficient back-of-house areas to support quick and accurate product replenishment.
• Implement and monitor operational checklists to ensure all daily, weekly, and monthly tasks are completed. Conduct regular Health & Safety checks and ensure all policies and procedures are adhered to.
• Deliver training sessions for team members on operational procedures, compliance standards, and best practices with regularly coaching for retail crew on process to improve store operational excellence.
• Support the planning and delivery of store events and community initiatives, helping to strengthen customer relationships and our presence within the local community

Commercial

• Motivate and influence the team to deliver daily targets and KPI’S under your leadership.
• Demonstrate and encourage others to maximize sales potential, using our multi-channel offering effectively.
• Assist in the analysis of the RCA report, contribute to the weekly trade feedback and share commercial ideas which will positively impact trade.
• Run the store efficiently and manage the shop floor effectively in the absence of management team.

People

• Be a positive and respectful role model, always communicate positively regarding the store, management and company strategies.
• Assist management with all store training, giving feedback and making suggestions to help support the development of the team.
• Create a positive and open relationship with the management team and feedback any needs or concerns from team members.
• Build relationships and communicate with the appropriate people in Wheal Kitty.

WHAT YOU’LL BRING TO FINISTER

• Previous experience in a leadership role within a customer focused environment.
• A strong understanding of exceptional customer service.
• Good Experience in working towards targets and KPI’S
• Good knowledge of retail operations and procedures.
• You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others.
• You like to lead by example, motivating and supporting others.
• You are a people person, building positive relationships with both customers and your retail team.
• You pay attention to detail, take pride in delivering tasks accurately and to a high standard.

IMPORTANT

The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers.

WHAT YOU’LL RECEIVE FROM FINISTERRE

We are offering a full time, 40 hours, permanent contract, based at our Covent Garden store. We’ll invest in you with a competitive salary of £31,824 per annum .

• 25 days holiday per year, plus up to 8 UK bank holidays (pro rata for pat time employees)
• Additional holidays for length of service
• Your birthday day off
• Up to 3 days of paid volunteering – we will support you in giving back to communities and causes
• A discretionary bonus scheme, based on company performance
• A pension scheme with Nest
• 60% product discount for personal and gift use
• 30% Friends and Family product discount
• Enhanced Family Leave policies to support you in growing your family
• Life assurance with access to an online wellbeing platform which includes, an employee assistance program, virtual GP appointments, digital gym, and a range of perks
• Access to a range of wellbeing resources, including counselling services, cycle to work, eye tests, and wellbeing activities
• Regular company and team social events
• Various discounts from our B Corp community
• Access our online Learning Library and company-wide training sessions delivered by both internal and external trainers to support you in your ongoing development.
• An hour to spend in or by the sea every Tuesday followed by Sea Tuesday companywide meeting
• And so much more!

Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.