Store Manager - Basingstoke Monsoon Accessorize

Monsoon; Basingstoke; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Staff uniform allowance

Staff discount across all brands

Birthday holiday

Job summary

Monsoon Accessorize is seeking a store leader to inspire and develop the team while delivering exceptional customer service. You will drive store performance, manage KPIs and control costs, ensuring a high-standard customer experience across all shifts.

You will implement compelling Visual Merchandising, support flexible coverage across stores, and foster an inclusive, positive environment that reflects our values and brand ethos.

Qualifications

• Proven track record of managing a retail store.
• Delivery of exceptional customer service both personally and via the team.
• Ability to communicate openly and effectively.
• Creative approach to support store and develop the team.

Responsibilities

• Drive overall performance of the store by developing your team and delivering the Monsoon Accessorize customer experience.
• Generate profit by achieving KPIs and managing costs in line with budget.
• Ensure the team are motivated and knowledgeable to achieve excellence in their roles.
• Maximise sales opportunities through Visual Merchandising and window guidelines to a high standard.
• Be flexible in your role; support other stores and team members to reach common goals.
• Promote an inclusive environment with equality and kindness within the team.

Skills

Leadership

Customer Service

Communication

Creativity

Decision Making

Team Development

Ownership

Job description

What are we looking for in you?

• A confident leader, one who will inspire the team, leading by example to make Monsoon Accessorize a great place for all who work and shop with us
• A proven track record of managing a successful retail store, delivering excellence in customer service, both personally and through their team
• Someone who demonstrates passion, drive and resilience, with a can – do approach
• Possess a creative approach, to support the store and develop the team to reach their full potential
• The ability to communicate openly and effectively
• A Solution driven Individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility

In this role you will:

• Drive the overall performance of the store, through managing and developing your team, demonstrating the Monsoon Accessorize values and ensuring your store is delivering an exceptional customer experience
• Generating profit, through exceeding your KPIs, keeping P&L and controllable costs inline with budget and maximising local market opportunities
• Ensuring your team are motivated and knowledgeable, supporting everyone to achieve excellence in their roles
• Maximise commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard
• Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal
• Ensure an inclusive environment, promoting equality and kindness with your team

Joining us, your benefits would include:

• A competitive salary and exciting bonus scheme
• A Staff uniform allowance – enabling you to have fun wearing our accessories
• Generous staff discount across all our brands – Accessorize, Monsoon, Monsoon Childrenswear and Monsoon Home
• An additional day’s holiday to celebrate your birthday

At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request discuss any specific requirements.