Retail Team Lead (Belfast Store)

Dougies Goodies; Belfast City District; On-site; GBP 21,000 - 29,000; Full time

Job summary

Dougies Goodies Bakery in Belfast is seeking a hands-on shift supervisor to lead our friendly retail team. You’ll oversee daily shop operations, ensure excellent customer service, and represent the brand with warmth and efficiency.

Hours are 6:30 AM to 6:00 PM, Monday through Saturday, with Sundays off. You’ll train, supervise, manage stock, uphold food safety standards, and help create a welcoming bakery environment that keeps customers coming back for more.

Qualifications

• 5+ years of experience leading a team in a bakery or food environment.
• Strong communication and interpersonal skills.

Responsibilities

• Lead the shopfront, supervise and motivate the retail crew.
• Train, supervise, and motivate our retail team to deliver outstanding customer service.
• Stock shelves with fresh treats and coordinate with the bakery team to minimize waste.
• Monitor inventory and conduct regular stock checks.
• Keep the shop clean, organised and presentable.
• Handle customer queries, requests, and occasional complaints.
• Enforce food safety and sanitation protocols to ensure quality and compliance.

Skills

Team leadership

Customer service

Job description

About Dougies Goodies Bakery:

At Dougies Goodies Bakery, we’re on a mission to make life a little sweeter—one scrumptious goodie at a time! Whether it’s our famous buns or our custom cakes that turn any celebration into a party, we’re all about baking up joy and creating moments worth savouring.

Job Description:

Ready to rise to the occasion (pun intended) and lead our team of retail assistants? Dougies Goodies Bakery is on the lookout for a fun-loving, customer-first go-getter to take charge of shifts in our Belfast store. If you’ve got a passion for pastries and love the hustle and bustle of a busy shop, but prefer your nights free from the retail grind, this might just be the role that takes the cake!

At Dougies, we don’t believe in burning the candle at both ends—our hours are a delightful mix of shifts between 6:30 AM - 6:00 PM, Monday through Saturday. We don’t work Sundays.

Responsibilities:

• Run the show at the shopfront! From serving up smiles with every sale to making sure our Goodies look as delicious as they taste, you’ll be the face of Dougies.
• Whip our team into shape—train, supervise, and motivate our retail crew to deliver outstanding customer service and create a welcoming atmosphere that’ll keep folks coming back for more.
• Keep those shelves stocked like a pro! Work hand-in-hand with our bakery team to ensure we’ve always got fresh treats on display and zero waste left behind.
• Stay on top of inventory levels, conducting regular stock checks to make sure we never run low on customer favourites.
• Keep the shop looking spick and span! You’ll ensure our bakery is always clean, organised, and looking its very best, with everything from the countertops to the display cases in tip-top shape.
• Handle customer queries, special requests, and even the occasional complaint with grace, charm, and a dash of humour - leaving every customer with a sweet interaction with our brand.
• Lead by example in following food safety and sanitation protocols, making sure we’re always in compliance with health regulations and delivering the highest quality goodies around.

Qualifications:

• You’ve got at least 5 years of experience leading a team—bonus points if it’s in a bakery or food-related business where you’ve been the yeast that made the dough rise!
• Your communication and interpersonal skills are as strong as our coffee—perfect for building positive relationships with customers and colleagues alike.