Retail Systems Change Analyst (Hybrid) - Birmingham

Michael Page

Birmingham

Hybrid

GBP 50,000 - 55,000

Full time

11 days ago

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Benefits offered by this job

Bonus scheme included

Job summary

Michael Page in Birmingham is seeking a Business Change and Systems Analyst to help improve internal systems and processes within the retail sector. Based in Birmingham, you will work with stakeholders to align technology with business goals and streamline operations.

You'll analyse, document, test and implement system changes, create user stories for development teams, and provide training and ongoing support.

Qualifications

Experience in analysing and improving business processes and systems.
Strong communication skills to liaise effectively with stakeholders at all levels.
Writing User Stories.
Proficiency in technical documentation and creating clear specifications.
Knowledge of system testing and validation techniques.
A background in the retail industry is beneficial.
Problem-solving and detail-oriented approach.

Responsibilities

Analyse and document existing business processes and systems to identify areas for improvement.
Collaborate with stakeholders to gather requirements and translate them into technical specifications.
Support the implementation of system changes, ensuring minimal disruption to daily operations.
Create and author User Stories for the Digital and Development teams.
Conduct testing and validation of new systems or system enhancements.
Provide training and support to users on new systems and processes.
Assist in the creation and maintenance of project documentation.
Work closely with the technology team to ensure alignment between business needs and technical solutions.
Monitor system performance and provide recommendations for optimisation.