Business Change and Systems Analyst

Michael Page; West Midlands; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

Michael Page is seeking a Business Change and Systems Analyst in Birmingham to improve internal systems and processes. You will work closely with stakeholders to gather requirements, document specifications, and support system changes while ensuring minimal disruption to daily operations.

The role involves creating User Stories for Digital and Development teams, conducting testing, and providing user training.

Qualifications

• Experience in analysing and improving business processes and systems.
• Strong communication skills to liaise with stakeholders at all levels.
• Writing User Stories.
• Proficiency in technical documentation and creating clear specifications.
• Knowledge of system testing and validation techniques.

Responsibilities

• Analyse and document existing business processes and systems to identify improvements.
• Collaborate with stakeholders to gather requirements and translate into technical specs.
• Support implementation of system changes with minimal disruption.
• Create and author User Stories for Digital and Development teams.
• Conduct testing and validation of new systems or enhancements.
• Provide training and support to users on new systems and processes.
• Assist in creating and maintaining project documentation.
• Work with technology team to align business needs with solutions.
• Monitor system performance and provide optimisation recommendations.

Skills

Business process analysis

Stakeholder communication

User stories

Technical documentation

Testing and validation

Job description

As a Business Change and Systems Analyst in the retail industry, based in Birmingham, you'll play a key role in improving internal systems and processes. Your work will help the organisation streamline operations and ensure technology aligns with business goals.

This role is with a company in the retail industry, based in Birmingham.

Description

• Analyse and document existing business processes and systems to identify areas for improvement.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Support the implementation of system changes, ensuring minimal disruption to daily operations.
• Create and author User Stories for the Digital and Development teams.
• Conduct testing and validation of new systems or system enhancements.
• Provide training and support to users on new systems and processes.
• Assist in the creation and maintenance of project documentation.
• Work closely with the technology team to ensure alignment between business needs and technical solutions.
• Monitor system performance and provide recommendations for optimisation.

Profile

A successful Business Change and Systems Analyst should have:

• Experience in analysing and improving business processes and systems.
• Strong communication skills to liaise effectively with stakeholders at all levels.
• Writing User Stories.
• Proficiency in technical documentation and creating clear specifications.
• Knowledge of system testing and validation techniques.
• A background in the retail industry is beneficial.
• Problem-solving skills and a detail-oriented approach.

Job Offer

• Salary of £50,000-£55,000, dependent on the level of experience.
• Permanent position based in Birmingham.
• Hybrid working arrangement.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.