Retail Supervisor: Lead Team & Deliver Exceptional Service

Screwfix Direct Ltd.; Coventry; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

Discounts (Screwfix & B&Q)

Healthcare discount

Share save schemes

Training and development

Job summary

Screwfix is seeking a Retail Supervisor to lead in-store operations, guide customers to the right products and uphold high store standards. You will reconcile cash, handle queries and manage stock while motivating a small team in a fast-paced environment.

The role emphasizes strong customer service, sales focus, and collaborative teamwork, with comprehensive training and varied shifts to support work-life balance.

Qualifications

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment.
• Great at giving amazing customer service, and able to translate that into sales.
• Friendly, flexible, reliable, honest and like to work hard!

Responsibilities

• Host – you’ll be the team leader, hosting in store, guiding customers to the right products and making it easy for them.
• Store standards – ensure cash reconciliations, handle customer queries, audit compliance and stock management.
• Part of the team – work with a team that takes pride in the store and has fun along the way.

Skills

Team leadership

Customer service

Sales driven

Flexible

Job description

Screwfix is seeking a Retail Supervisor to lead in-store operations, guide customers to the right products and uphold high store standards. You will reconcile cash, handle queries and manage stock while motivating a small team in a fast-paced environment.

The role emphasizes strong customer service, sales focus, and collaborative teamwork, with comprehensive training and varied shifts to support work-life balance.