Retail Supervisor — Lead Team, Deliver Awesome Service

Screwfix Direct Ltd.; Tunstall; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Life cover

Employee discounts

Healthcare

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Training & development

Job summary

Screwfix Direct Ltd. in the United Kingdom is seeking a Retail Supervisor to lead in-store teams, deliver excellent customer service, and drive sales. You'll supervise a small team, maintain store standards and ensure smooth daily operations.

You'll be part of a growing team with extensive training, flexible shift patterns, and a competitive salary. The role offers career progression and benefits including life cover, pension, and staff discounts.

Qualifications

• Experienced supervisor or duty manager/managing a small team in a fast-paced environment.
• Excellent customer service with a focus on sales.
• Curious, inquisitive, and committed to continuous improvement.
• Passionate about the business and the Screwfix brand.
• Friendly, flexible, reliable, honest and hardworking.

Responsibilities

• Host – lead in-store, guide customers to the right products and set a positive example for the team.
• Store standards – ensure cash reconciliations, handle customer queries, audit compliance and stock management.
• Part of the team – collaborate with colleagues, have fun, stay motivated and drive store success.

Skills

Team leadership

Customer service

Continuous improvement

Passion for business

Team player

Job description

Screwfix Direct Ltd. in the United Kingdom is seeking a Retail Supervisor to lead in-store teams, deliver excellent customer service, and drive sales. You'll supervise a small team, maintain store standards and ensure smooth daily operations.

You'll be part of a growing team with extensive training, flexible shift patterns, and a competitive salary. The role offers career progression and benefits including life cover, pension, and staff discounts.