Retail Supervisor - Lead Team, Delight Customers, Drive Sales

Screwfix Direct Ltd.; Armagh; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

Staff discount

Healthcare

Share save schemes

Training and development

Job summary

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store operations and deliver exceptional customer service. You’ll guide customers to products, maintain high store standards, and work closely with the team to ensure smooth day-to-day operations.

The role supports a dynamic retail environment with varied shifts and ongoing development. The position emphasizes leadership, customer interaction, and a proactive approach to store performance.

Qualifications

• Experience supervising or duty manager in a fast-paced environment.
• Excellent customer service skills and ability to drive sales.
• Strong team leadership and collaboration abilities.
• Flexible, reliable and hardworking with a positive attitude.

Responsibilities

• Host – lead in-store and set a high standard of customer care.
• Ensure store standards including cash handling, queries, audits and stock management.
• Be a collaborative team player who contributes to a positive store culture.

Skills

Experience supervising

Customer service

Team leadership

Flexible & reliable

Job description

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store operations and deliver exceptional customer service. You’ll guide customers to products, maintain high store standards, and work closely with the team to ensure smooth day-to-day operations.

The role supports a dynamic retail environment with varied shifts and ongoing development. The position emphasizes leadership, customer interaction, and a proactive approach to store performance.