Retail Supervisor: Lead Team & Delight Customers

Screwfix Direct Ltd.; Craigavon; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

Discounts with Screwfix and B&Q

Training and development

Employee share save schemes

Job summary

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store operations and deliver outstanding customer service in a fast-paced environment.

You will oversee a small team, maintain store standards, handle cash reconciliations, and work with colleagues to ensure a friendly and efficient shopping experience for customers across our branches in the Craigavon area. We offer training programmes, varied shift patterns, and opportunities for career progression within a supportive team.

Qualifications

• Experienced supervisor or duty manager used to managing a small team in a fast-paced environment.
• Excellent customer service skills with ability to translate into sales.
• Inquisitive, proactive and committed to continuous improvement.
• Passionate about the business and customer experience.
• Friendly, flexible, reliable, honest and hardworking.

Responsibilities

• Lead in-store, set a great example, guide customers to the right products.
• Maintain store standards including cash reconciliations, customer queries, audits and stock.
• Join a collaborative team and contribute to a fun, productive retail environment.

Skills

Customer service excellence

Team leadership

Sales driven

Communication

Job description

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store operations and deliver outstanding customer service in a fast-paced environment.

You will oversee a small team, maintain store standards, handle cash reconciliations, and work with colleagues to ensure a friendly and efficient shopping experience for customers across our branches in the Craigavon area. We offer training programmes, varied shift patterns, and opportunities for career progression within a supportive team.