Retail Supervisor — Lead Customer Experience & Standards

Screwfix Direct Ltd.; Gateshead; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

28 days leave

Pension scheme

Life cover

Discounts

Share Save schemes

Training and development

Job summary

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store customer service, manage a small team, and uphold store standards across operations. You will guide customers to the right products, supervise cash handling, stock and audits, and work with colleagues to keep the store running smoothly.

Join a dynamic retail team offering training, development, and a supportive environment. The role focuses on delivering excellent service, driving sales, and maintaining high store standards

Qualifications

• Experience supervising a small team in a fast-paced environment.
• Excellent customer service and sales translation.
• Strong communication and leadership skills.
• Flexible, reliable and hardworking.

Responsibilities

• Host in store and lead the team, guiding customers to the right products.
• Ensure store standards from cash handling to stock management and audits.
• Collaborate with the team to maintain a positive, efficient in-store experience.

Skills

Customer service

Team leadership

Communication

Reliability

Job description

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store customer service, manage a small team, and uphold store standards across operations. You will guide customers to the right products, supervise cash handling, stock and audits, and work with colleagues to keep the store running smoothly.

Join a dynamic retail team offering training, development, and a supportive environment. The role focuses on delivering excellent service, driving sales, and maintaining high store standards