Retail Supervisor: Lead a High-Impact Customer Team

Toolstation Ltd; Hawkesley; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

30 days holiday

Pension scheme

Cycle to work

Discounts at Travis Perkins companies

Training and development through Toolt

Job summary

Toolstation Ltd seeks a retail supervisor in the United Kingdom to lead store operations and deliver excellent customer service. You will support the Store Manager, check deliveries, stock shelves, and ensure fast, friendly service even when busy.

The role requires energy, willingness to work early starts and late shifts, and a hands-on approach to team leadership. You’ll help coach the team, drive sales, maintain stock availability and branch standards, and foster a positive, engaging working

Qualifications

• Hard work and passion. You don’t need retail experience.

Responsibilities

• Supporting: stand in for Store Manager, motivate and coach the team to grow sales and achieve targets.
• Mucking in: check and unpack deliveries, stock shelves, clean the branch and assemble orders.
• Delivering great service: provide a great customer experience with a smile and coach the team.
• Asking questions and building relationships: ensure customers leave the branch with everything they need.
• Building a fun working environment: maintain product availability and high branch standards.

Skills

Customer service

Team leadership

Reliability

Flexible

Positive attitude

Job description

Toolstation Ltd seeks a retail supervisor in the United Kingdom to lead store operations and deliver excellent customer service. You will support the Store Manager, check deliveries, stock shelves, and ensure fast, friendly service even when busy.

The role requires energy, willingness to work early starts and late shifts, and a hands-on approach to team leadership. You’ll help coach the team, drive sales, maintain stock availability and branch standards, and foster a positive, engaging working