Retail Supervisor - Lead, Coach & Deliver Great Service

Toolstation; Sevenoaks; On-site; GBP 21,000 - 27,000; Full time

Job summary

Toolstation is seeking a proactive Retail Supervisor in the UK to lead daily store operations. You will stand in for the Store Manager when needed, coach and motivate staff, manage deliveries, stock shelves and ensure excellent customer service.

This role requires flexibility for early starts and late finishes and a keen eye for product availability and branch standards. You will foster a welcoming, high-energy environment where customers leave with everything they need and colleagues enjoy

Qualifications

• Experience in retail or customer-focused role.
• Ability to lead, coach and motivate a team.
• Proven track record of delivering great customer service.

Responsibilities

• Support the Store Manager in day-to-day operations.
• Coach and develop the team to grow sales and hit targets.
• Receive and check deliveries, stock shelves and keep the branch clean.
• Provide a friendly, helpful customer experience and build relationships with customers.

Skills

Leadership

Customer service

Team motivation

Retail experience

Job description

Toolstation is seeking a proactive Retail Supervisor in the UK to lead daily store operations. You will stand in for the Store Manager when needed, coach and motivate staff, manage deliveries, stock shelves and ensure excellent customer service.

This role requires flexibility for early starts and late finishes and a keen eye for product availability and branch standards. You will foster a welcoming, high-energy environment where customers leave with everything they need and colleagues enjoy