Retail Team Lead – Customer Service & Growth

Toolstation Ltd; Acton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

30 days holiday

Pension & life assurance

Cycle to work

Save and buy as you earn

Discounts across retailers

Financial education and support

Recognition awards

Discounts at over 1000 retailers

Job summary

Toolstation Ltd. is seeking a hands-on Retail Supervisor to act as the face of the branch, support the Store Manager, and oversee deliveries and stock. You’ll deliver excellent service, coach the team, and ensure smooth operations in a busy environment.

This role emphasizes teamwork, reliability, and a positive attitude, with the goal of creating a branch where customers enjoy visiting and staff feel motivated and valued.

Qualifications

• Hard work and passion for great service.
• Love of teamwork and getting hands dirty.
• Positive attitude for a great customer experience.
• Reliable, flexible and fun to be around.
• Bring your whole self to work.

Responsibilities

• Support the Store Manager in their absence and motivate the team to grow sales and hit targets.
• Check and unpack deliveries, stock shelves, and keep the branch clean.
• Provide excellent service with a smile and coach the team to do the same.
• Build relationships with customers so they leave with everything they need for the job.
• Create a fun working environment while maintaining product availability and branch standards.

Skills

Hard work

Teamwork

Positive attitude

Reliability

Be yourself

Job description

Toolstation Ltd. is seeking a hands-on Retail Supervisor to act as the face of the branch, support the Store Manager, and oversee deliveries and stock. You’ll deliver excellent service, coach the team, and ensure smooth operations in a busy environment.

This role emphasizes teamwork, reliability, and a positive attitude, with the goal of creating a branch where customers enjoy visiting and staff feel motivated and valued.