Retail Supervisor: Lead, Learn & Deliver Excellent Service

Toolstation Ltd; Hounslow; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

30 days holiday

Company pension scheme

Cycle to work scheme

Save and buy as you earn

Discounts across Travis Perkins

Financial education and support

Recognition awards

Discounts at 1000+ retailers

Family friendly policies

Job summary

Toolstation Ltd. in the United Kingdom is seeking a Retail Supervisor to lead the store team, deliver outstanding customer service and ensure smooth day‑to‑day operations.

You’ll support the Store Manager, check deliveries, stock shelves and handle in‑branch processes with a hands‑on approach. The role emphasizes running early starts and late finishes, maintaining high standards, and fostering a positive, collaborative team environment.

Qualifications

• Hard work and passion for delivering great service.
• Love of teamwork and willingness to muck in.
• Positive attitude to ensure a great customer experience.
• Reliable and flexible, a pleasure to be around.
• Be yourself and bring your personality to work.

Responsibilities

• Supporting the Store Manager by motivating and coaching the team to grow sales and hit targets.
• Checking and unpacking deliveries, stocking shelves, cleaning the branch and preparing orders.
• Delivering great service with a smile and coaching the team to do the same.
• Building relationships with customers to ensure they leave with everything they need for the job.
• Creating a fun working environment with high branch standards and strong product availability.

Skills

Hard work

Teamwork

Positive attitude

Reliability

Yourself

Job description

Toolstation Ltd. in the United Kingdom is seeking a Retail Supervisor to lead the store team, deliver outstanding customer service and ensure smooth day‑to‑day operations.

You’ll support the Store Manager, check deliveries, stock shelves and handle in‑branch processes with a hands‑on approach. The role emphasizes running early starts and late finishes, maintaining high standards, and fostering a positive, collaborative team environment.