Retail Supervisor: Lead Team & Customer Experience

Toolstation Limited; Acton; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

30 days holidays (22 + 8 in lieu)

Company pension scheme

Bonus scheme

Cycle to work scheme

Save and buy as you earn

Discounts across Travis Perkins

Financial education and support

Recognition awards

Discounts at 1000+ retailers

Family friendly policies

Job summary

Toolstation Limited is seeking a Retail Supervisor in Acton to lead daily store operations, drive customer service excellence and support the Store Manager.

This 35-hour-per-week role requires managing early starts and late finishes, checking deliveries, stocking shelves and coaching the team to achieve targets. If you’re energetic, reliable and enjoy working with people, you’ll thrive in our fast-growing retail environment.

Qualifications

• Hard work and personal drive to deliver great service.
• Enjoy working with others and helping the team succeed.
• Positive attitude even in busy periods.
• Reliable and flexible in store coverage.
• Be yourself and bring your personality to work.

Responsibilities

• Supporting the Store Manager in their absence and coaching the team to grow sales and hit targets.
• Mucking in with deliveries, unpacking, restocking shelves and keeping the branch tidy.
• Delivers great service with a smile and coaches others to do the same.
• Asks questions and builds relationships to ensure customers have what they need.
• Maintains high branch standards and creates a fun, collaborative work environment.

Skills

Hard work

Teamwork

Positive attitude

Reliability

Authenticity

Job description

Toolstation Limited is seeking a Retail Supervisor in Acton to lead daily store operations, drive customer service excellence and support the Store Manager.

This 35-hour-per-week role requires managing early starts and late finishes, checking deliveries, stocking shelves and coaching the team to achieve targets. If you’re energetic, reliable and enjoy working with people, you’ll thrive in our fast-growing retail environment.