Retail Supervisor (20 Hrs)

Deichmann; Gloucester; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Commission on sales

Job summary

Deichmann in Gloucester is seeking an enthusiastic Retail Supervisor for a part-time, permanent role. You’ll support store management and help deliver an exceptional shopping experience, with a 20-hour week schedule and a competitive hourly rate.

The role requires leadership, strong customer service, and the ability to manage a busy shop floor while maintaining stock and displays. Growth opportunities are highlighted throughout the role.

Qualifications

• Previous retail experience and supervisory experience preferred.
• Strong customer service skills and ability to lead a team.
• Ability to work in a fast-paced retail environment and meet targets.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Open & close the store, including cashing up and admin duties.
• Provide excellent customer service and strong product knowledge.
• Lead by example, promote complementary products with each sale.
• Help achieve store sales targets and KPIs; support team as needed.
• Ensure merchandise is well displayed and stock delivered efficiently.
• Handle customer queries and manage returns/complaints.

Skills

Supervisory experience

Cash handling

Customer service

Team leadership

Job description

Purpose

Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Gloucester store.

You will be offered a competitive hourly rate of up to £13.91 per hour + non contractual, hourly sales commission.

At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and deliver an exceptional shopping experience to our customers.

In return for your hard work, you will be offered fantastic opportunities for you to be able to grow and develop within your retail career.

This is a part time, permanent position and you will be contracted to work 20 hours per week.

Ideal candidate: If you have energy, drive and passion to work in a fast paced, customer facing, retail environment, this is the role for you!

You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, the stamina to work on a fast-paced shop floor and the capacity to work calmly under pressure.

You will have previous retail experience and ideally will have worked as a supervisor previously.

Key activities:

• Lead and supervise the store team in the absence of the Store Manager.
• Open & close the store, including cashing up and completion of associated administrative duties.
• Offer excellent levels of customer service and have a strong product knowledge.
• Lead by example, by recommending and promoting complimentary products with each sale.
• Assisting management in leading the team, to achieve store sales targets and KPI’s.
• Support team members as and when required.
• Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer.
• Process stock deliveries and store transfers.
• Deal with customer queries and complaints.

Personal characteristics

• Able to take direction from management regarding additional tasks and duties.
• Previous supervisory experience including cashing up and banking.
• Self-motivated, with a positive, can do attitude.
• Ability to supervise, motivate, coach and work with a team.
• Strong interpersonal and communication skills.
• Willingness to approach and serve all customers.
• The drive to exceed monthly performance targets.
• Methodical approach to completing daily tasks – including stock SKU management.
• High levels of attention to detail.
• The ability to work both individually and as part of a diverse team.
• The commitment to work 20 hours per week and the flexibility to work any day (Monday - Sunday).

Salary/Pay: up to £13.91 per hour + non contractual, hourly sales commission.