Retail Supervisor

TN United Kingdom; West Bromwich; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is looking for an enthusiastic Retail Supervisor to join their West Bromwich store. In this part-time role, you will support the management team while delivering exceptional customer experiences. Ideal candidates will possess strong leadership skills, a positive attitude, and previous retail experience. This position offers a competitive hourly rate and the opportunity for career growth in a dynamic retail environment. If you thrive in fast-paced settings and are passionate about customer service, this role is perfect for you!

Qualifications

• Previous retail experience with supervisory responsibilities.
• Ability to lead and motivate a team in a fast-paced environment.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Ensure excellent customer service and manage stock deliveries.

Skills

Customer Service

Team Leadership

Retail Experience

Product Knowledge

Communication Skills

Job description

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Purpose

Deichmann is seeking an enthusiastic and passionate Retail Supervisor to join the team in our West Bromwich store.

You will be offered a competitive hourly rate of up to £12.64 per hour plus non-contractual, hourly sales commission.

At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.

In return for your hard work, you will have fantastic opportunities to grow and develop within your retail career.

This is a part-time, permanent position, contracted for 16 hours per week. Ideal candidate: If you have energy, drive, and passion to work in a fast-paced, customer-facing retail environment, this is the role for you!

You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, stamina to work on a fast-paced shop floor, and the capacity to work calmly under pressure.

You should have previous retail experience, ideally with supervisory experience. Key activities include:

1. Lead and supervise the store team in the absence of the Store Manager.
2. Open & close the store, including cashing up and completing associated administrative duties.
3. Offer excellent customer service and have strong product knowledge.
4. Lead by example by recommending and promoting complementary products with each sale.
5. Assist management in leading the team to achieve store sales targets and KPIs.
6. Support team members as needed.
7. Ensure the store is correctly merchandised, with refreshed and inviting product displays.
8. Process stock deliveries and store transfers.
9. Handle customer queries and complaints.

Personal characteristics:

1. Able to take direction from management regarding additional tasks and duties.
2. Previous supervisory experience, including cashing up and banking.
3. Self-motivated with a positive, can-do attitude.
4. Ability to supervise, motivate, coach, and work with a team.
5. Strong interpersonal and communication skills.
6. Willing to approach and serve all customers.
7. Drive to exceed monthly performance targets.
8. Methodical approach to daily tasks, including stock SKU management.
9. High attention to detail.
10. Ability to work both individually and as part of a diverse team.
11. Willingness to work 16 hours per week with flexibility to work any day from Monday to Sunday.