Retail Supervisor

Wickes; Hertford; Hybrid; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Up to 5% annual bonus

Gain share bonus up to £300/month

Pension contribution up to 10%

35 days annual leave including bankhol

Staff discount 20%

Job summary

Wickes in Hertford is seeking a team member who will prioritise safety, support colleagues, and drive a great customer experience. You’ll act as a key holder and supervise daily tasks to keep the store running smoothly and help customers find what they need.

The role offers development opportunities with a comprehensive benefits package and learning support to grow your career within Wickes.

Qualifications

• Customer service excellence and a passion for helping customers.
• Experience training new team members is preferred.
• Experience supporting scheduling rotas or being a key-holder is desirable.

Responsibilities

• Motivate, guide and support colleagues to deliver the best customer experience.
• Supervise the team to complete routine tasks and ensure store runs smoothly.
• Be a key holder and support opening/closing duties and loss-prevention measures.

Skills

Customer service

Team leadership

Training new staff

Shift scheduling

Key-holder responsibilities

Job description

About the role...

Whatever the day brings safety will be your first priority. You’ll motivate, guide and support your colleagues to achieve the best customer experience possible. You’ll be a key holder and supervise your team to complete routine tasks. Whether that’s ensuring the store is in tip-top shape, fulfilling orders or making sure every customer finds help, you’ll be there to drive success.

About you...

You have a keen interest in growing your career and supporting your own team. You are passionate about delivering exceptional customer service. You ideally have some experience training new team members, supporting scheduling rotas or being a key-holder. All we really ask is that you bring a bag of enthusiasm.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

If you are 21 yrs and over £13.39 phr, 18 yrs - 20 yrs £12.64 phr and under 18 yrs £9.46 phr.

• Up to 5% annual bonus and up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone.