Retail Supervisor

Wickes; East Midlands; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Annual bonus up to 5%

Gain share bonus up to £300/month

Pension contribution up to 10%

35 days annual leave

Job summary

Wickes is looking for an enthusiastic team member to support daily store operations and deliver excellent customer service. You will help supervise colleagues, handle key-holder responsibilities, and ensure the store runs smoothly while guiding the team to resolve issues promptly.

The role offers development opportunities, a strong benefits package, and a focus on a positive customer experience across the store environment.

Qualifications

• Experience in delivering excellent customer service.
• Experience training new team members or supporting scheduling rotas.
• Ability to supervise and motivate a small team.

Responsibilities

• Support day-to-day store operations and lead by example.
• Act as a key holder and supervise routine tasks.
• Drive customer experience and assist colleagues as needed.

Skills

Customer service

Team supervision

Shift scheduling

Key-holder duties

Motivation & coaching

Job description

About The Role...

Whatever the day brings safety will be your first priority. You’ll motivate, guide and support your colleagues to achieve the best customer experience possible. You’ll be a key holder and supervise your team to complete routine tasks. Whether that’s ensuring the store is in tip-top shape, fulfilling orders or making sure every customer finds help, you’ll be there to drive success.

About You...

You have a keen interest in growing your career and supporting your own team. You are passionate about delivering exceptional customer service. You ideally have some experience training new team members, supporting scheduling rotas or being a key-holder. All we really ask is that you bring a bag of enthusiasm.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

If you are 21 yrs and over £13.39 phr, 18 yrs - 20 yrs £12.64 phr and under 18 yrs £9.46 phr.

• Up to 5% annual bonus and up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.