Retail Supervisor

Wickes; Havant; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Annual bonus

Gain share bonus

Pension contribution

Annual leave 35 days

Colleague discount

Life assurance

Cycle to work

Job summary

Wickes in Havant is seeking a proactive store colleague to lead and support the team, ensuring exceptional customer service and smooth daily operations. You will help train new members, assist with scheduling rotas, and act as a key holder to safeguard store procedures.

The role offers exposure to a busy retail environment, opportunities to grow within Wickes, and a benefits package designed to reward dedication and performance.

Qualifications

• Experience in delivering excellent customer service.
• Able to train new team members.
• Support scheduling rotas and shift coverage.
• Experience as a key-holder is beneficial.

Responsibilities

• Motivate, guide and support colleagues to deliver the best customer experience.
• Act as a key holder and supervise the team to complete routine tasks.
• Ensure the store is clean, orders are fulfilled, and customers can find what they need.

Skills

Customer service

Team training

Shift scheduling

Key holder

Job description

About the role...

Whatever the day brings safety will be your first priority. You’ll motivate, guide and support your colleagues to achieve the best customer experience possible. You’ll be a key holder and supervise your team to complete routine tasks. Whether that’s ensuring the store is in tip-top shape, fulfilling orders or making sure every customer finds help, you’ll be there to drive success.

About you...

You have a keen interest in growing your career and supporting your own team. You are passionate about delivering exceptional customer service. You ideally have some experience training new team members, supporting scheduling rotas or being a key-holder. All we really ask is that you bring a bag of enthusiasm.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

If you are 21 yrs and over £13.39 phr, 18 yrs - 20 yrs £12.64 phr and under 18 yrs £9.46 phr.

• Up to 5% annual bonus and up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone.